Shipping Policy
J&T Real Estate (Hong Kong) Limited ships clothing orders to the destinations listed at checkout on vrwchildcloth.com. Order processing begins after payment confirmation. Shipping timelines are standard and depend on the destination and the selected shipping method. J&T Real Estate (Hong Kong) Limited does not guarantee specific delivery dates. Tracking information is provided when the carrier makes it available. Shipping costs are calculated at checkout. Customs duties, taxes, and import fees are the responsibility of the buyer.
Return Window
The return window is exactly 14 days from the date of delivery. The customer may return eligible items within this period without providing a reason. A return request submitted after exactly 14 days from delivery is not eligible for a refund. The delivery date is the date the carrier records delivery to the customer’s address. The customer must submit the return request before shipping the items.
Return Eligibility
Items must be unused, unworn, unwashed, and in original packaging. All tags must be attached. Items must be returned in the same condition in which they were received. Items that show signs of wear, alteration, damage, or missing packaging are not eligible for a refund. The customer must include all original packaging materials that were part of the order. The customer must not place tape, labels, or writing directly on the original product packaging.
Return Shipping Costs
The buyer completely bears the return shipping costs. J&T Real Estate (Hong Kong) Limited does not provide prepaid return labels and does not reimburse return shipping charges. The customer must pay all costs charged by the carrier for the return shipment. The customer must also pay any customs duties, taxes, or import fees associated with the return shipment. The customer must select a shipping method that provides tracking.
Return Process
Step 1: Confirm eligibility. The customer must verify that the return is within exactly 14 days of delivery and that the items meet the condition requirements in this document.
Step 2: Contact support. The customer must send a return request to [email protected]. The request must include the order number, the item description, and the reason for return. A reason is not required for a no-reason return.
Step 3: Receive return authorization. J&T Real Estate (Hong Kong) Limited provides return instructions after reviewing the request. The customer must not ship items before receiving these instructions.
Step 4: Package the items. The customer must place the items in original packaging with all tags attached. The customer must include the order number inside the package.
Step 5: Ship the items. The customer must ship the package to the return address provided in this document. The customer bears all return shipping costs.
Step 6: Provide tracking. The customer must send the tracking number to [email protected]. J&T Real Estate (Hong Kong) Limited is not responsible for returns lost in transit without tracking.
Step 7: Inspection. J&T Real Estate (Hong Kong) Limited inspects the returned items after receipt. Items must be unused, unworn, unwashed, and in original packaging.
Step 8: Refund. If the return meets the requirements, J&T Real Estate (Hong Kong) Limited issues the refund to the original payment method. The refund arrival time is at least 14 days after J&T Real Estate (Hong Kong) Limited receives the return.
Return Details
The recipient must be J&T Real Estate (Hong Kong) Limited, the contact phone is +852 8414 9451, and the specific return address is FLAT/RM 29B&C 19/FGRANDION PLAZA 932 CHEUNG SHA WAN ROAD CHEUNG SHA WAN KL.
The customer must write the order number on the outside of the package. The customer must not send returns to any address other than the specific return address stated in this document. The customer must use the recipient name exactly as stated in this document.
Refund Processing
Refund processing begins after J&T Real Estate (Hong Kong) Limited receives and inspects the returned items. The refund is issued to the original payment method. The refund arrival time is at least 14 days from the date J&T Real Estate (Hong Kong) Limited receives the return. The refund amount covers the price paid for the returned items. The refund amount does not include original shipping charges. The refund amount does not include return shipping charges.
PayPal Refunds
PayPal refunds take at least 14 days to appear. In regions where local law requires a longer period, PayPal refunds may take up to 30 days. The customer must allow the full 30-day period in those regions. J&T Real Estate (Hong Kong) Limited does not control PayPal processing timelines after the refund is submitted.
Damaged or Defective Items
Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period is strict and matches the Terms of Service. The customer must contact [email protected] within exactly 7 days of receipt. The claim must include the order number, a description of the damage or defect, and photographs of the item and packaging. Claims submitted after exactly 7 days of receipt are not eligible for review. J&T Real Estate (Hong Kong) Limited may require the return of the damaged or defective item before issuing a refund. The buyer bears all return shipping costs for damaged or defective items.
Non-Returnable Conditions
Items that do not meet the return eligibility conditions are non-returnable. Items returned without original packaging are non-returnable. Items returned after the 14-day return window are non-returnable. Items that are damaged due to misuse, improper care, or normal wear are non-returnable. Items with removed tags are non-returnable. Items that are altered, washed, or worn are non-returnable. J&T Real Estate (Hong Kong) Limited does not accept returns for items that are not eligible under this document.
Contact
For shipping questions, return requests, and damaged item claims, the customer must contact J&T Real Estate (Hong Kong) Limited at [email protected]. The customer must include the order number in all messages. The customer must use the specific return address stated in this document for all returns. The contact phone is +852 8414 9451. The company address is FLAT/RM 29B&C 19/FGRANDION PLAZA 932 CHEUNG SHA WAN ROAD CHEUNG SHA WAN KL.
